Terms & Conditions

Last updated: 25 December 2025

Welcome to https://alzekra.ae. This website is operated by Al Zekra Group. By accessing or using our website, services, or purchasing products from us, you agree to be bound by the following Terms & Conditions. Please read them carefully before using our website.

If you do not agree with any part of these Terms & Conditions, you must not use our website.

1. General Conditions

By using this website, you confirm that you are at least 18 years old or accessing the site under the supervision of a legal guardian.
We reserve the right to refuse service to anyone for any reason at any time.
Any breach of these Terms may result in immediate termination of your access to our services.

2. Products and Services

All products displayed on the website are subject to availability.
We reserve the right to discontinue or modify products without prior notice.
Product images are for illustration purposes only. Actual products may vary slightly in appearance.

3. Pricing and Payments

All prices displayed on the website are in AED unless stated otherwise.
Prices are subject to change without notice.
Payments must be made in full at the time of purchase using the available payment methods on the website.
We are not responsible for any additional bank charges, currency conversion fees, or transaction fees imposed by your bank or payment provider.

4. Orders and Acceptance

Placing an order does not guarantee acceptance.
We reserve the right to accept, cancel, or limit quantities of any order at our discretion.
If your order is cancelled after payment, a refund will be processed according to our Refund Policy.

5. Shipping and Delivery

Delivery timelines provided are estimates and may vary due to factors beyond our control.
Al Zekra Group is not responsible for delays caused by courier services, customs, or unforeseen circumstances.
Risk of loss or damage to products passes to you upon delivery.

6. Returns and Refunds

Returns and refunds are subject to our Refund & Return Policy, which forms part of these Terms & Conditions.
Products must be returned in their original condition and packaging unless otherwise stated.

7. User Responsibilities

You agree not to:

Use the website for any unlawful purpose
Upload or transmit malicious code, viruses, or harmful content
Attempt to gain unauthorized access to our systems or data
Violate any applicable laws or regulations of the UAE

8. Intellectual Property

All content on this website, including text, images, logos, graphics, and design, is the property of Al Zekra Group and is protected by intellectual property laws.
You may not copy, reproduce, distribute, or exploit any content without prior written permission.

9. Limitation of Liability

Al Zekra Group shall not be liable for any direct, indirect, incidental, or consequential damages arising from your use of the website or products.
Use of the website and products is at your own risk.

10. Third-Party Services and Links

Our website may include links to third-party websites or services.
We are not responsible for the content, policies, or practices of third-party websites.

11. Indemnification

You agree to indemnify and hold harmless Al Zekra Group, its directors, employees, and partners from any claims, damages, or expenses arising from your breach of these Terms or misuse of the website.

12. Governing Law

These Terms & Conditions shall be governed by and construed in accordance with the laws of the United Arab Emirates. Any disputes shall be subject to the exclusive jurisdiction of the UAE courts.

13. Changes to Terms & Conditions

We reserve the right to update or modify these Terms & Conditions at any time. Changes will be effective immediately upon posting on the website. Continued use of the website constitutes acceptance of the revised Terms.

14. Contact Information

For any questions regarding these Terms & Conditions, please contact us:

Company Name: Al Zekra Group
Website: https://alzekra.ae
Email: info@alzekra.ae